Terms of Service

These Terms of Service ("Terms") govern your use of the Tetrix AI platform and related services ("Services") provided by Deskree Technologies Inc. and Deskree US Inc. ("Deskree," "we," "us," or "our").

By accessing or using our Services, you agree to these Terms. If you're using the Services on behalf of an organization, you agree to these Terms on behalf of that organization.

Tetrix AI is a platform that connects to your code repositories, databases, and cloud infrastructure to provide AI-powered analysis and assistance. You control what systems you connect and what permissions you grant.

To use our Services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be at least 18 years old (or the age of majority in your jurisdiction)

You are responsible for all activity under your account.

You retain all rights, title, and interest in:

• Your source code
• Database contents
• Infrastructure configurations
• Business data and documentation
• All content in systems you connect to Tetrix AI

We do not claim any ownership of your intellectual property.

You grant us a limited license to access, process, and store your connected data solely to provide the Services. This license terminates when you disconnect your integrations or delete your account.

We do not use your data to train AI models—neither ours nor third-party models.

• Use the Services only for lawful purposes
• Provide accurate information
• Maintain the security of your account
• Comply with all applicable laws and regulations
• Only connect systems you have the right to share

• Violate any laws or third-party rights
• Connect systems containing data you don't have rights to share
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Services
• Use the Services to develop competing products
• Share your account credentials with others
• Circumvent any security measures
• Transmit malware, viruses, or harmful code
• Use the Services to generate illegal, harmful, or abusive content
• Exceed reasonable usage limits or abuse the platform

We may suspend or terminate accounts that violate these terms.

Do not connect systems containing Protected Health Information (PHI) without first contacting help@deskree.com and executing a Business Associate Agreement.

Do not connect systems containing payment card data (PCI) without appropriate security controls and agreements.

Do not connect systems containing personal information of children under 13 (or 16 in the EU/UK).

Do not use the Services in violation of export control laws or sanctions.

Our Services use third-party AI providers (OpenAI, Anthropic). When you use AI features:

• Your queries and relevant context are sent to these providers
• They may retain data for up to 30 days for abuse monitoring
• They do not use your data to train their models

When you connect third-party systems (GitHub, AWS, databases), those connections are governed by those providers' terms. You are responsible for compliance with their terms.

Additional tokens (Premium): $5 per 1M tokens

• Premium fees are billed monthly in advance
• All fees are non-refundable
• Payment is processed by Stripe
• You authorize us to charge your payment method
• You are responsible for keeping payment information current

The Free tier is provided as-is with no service level guarantees. We reserve the right to modify or discontinue the Free tier at any time.

We may change fees with 30 days' notice. Continued use after the change constitutes acceptance.

Fees are exclusive of taxes. You are responsible for applicable taxes.

These Terms remain in effect while you use the Services.

You may cancel your account at any time through your account settings or by contacting help@deskree.com.

We may suspend or terminate your access if you:

• Violate these Terms
• Fail to pay fees
• Engage in activity that harms us or other users
• Are required by law

Upon termination:

• Your access to the Services stops immediately
• We delete your data within 48 hours (active systems) and destroy encryption keys within 30 days
• You remain liable for fees incurred before termination
• Sections that should survive termination will survive (e.g., Limitation of Liability, Indemnification)

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated responses may be inaccurate, incomplete, or inappropriate. You are responsible for:

• Verifying AI outputs before relying on them
• Ensuring AI-generated code meets your standards
• All decisions made based on AI responses

We do not guarantee that AI responses will be accurate, complete, or suitable for any purpose.

We do not guarantee that the Services will:

• Meet your specific requirements
• Be uninterrupted, timely, secure, or error-free
• Produce accurate or reliable results

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESKREE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:

• The amounts you paid to us in the 12 months prior to the claim, or
• One hundred dollars ($100)

These limitations do not apply to:

• Your breach of Section 5 (Acceptable Use)
• Your indemnification obligations
• Either party's gross negligence or willful misconduct
• Liability that cannot be excluded by law

You agree to indemnify, defend, and hold harmless Deskree and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Data you connect to the Services
• Your violation of any laws or regulations

We will treat your code, data, and business information as confidential and will not disclose it except:

• To provide the Services
• To our service providers bound by confidentiality obligations
• As required by law
• With your consent

You agree to keep confidential any non-public information about our Services, including pricing, features, and security measures.

• For U.S. users: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
• For all other users: These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Before filing a formal dispute, you agree to contact us at help@deskree.com to attempt resolution.

Any dispute not resolved informally shall be resolved by binding arbitration:

• For U.S. users: Under the rules of the American Arbitration Association (AAA) in Wilmington, Delaware
• For all other users: Under the rules of the ADR Institute of Canada in Toronto, Ontario

The arbitrator's decision shall be final and binding.

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS.

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access.

We may modify these Terms at any time. We will notify you of material changes via:

• Email to your account address
• Prominent notice on our platform

Continued use after changes constitutes acceptance. If you disagree with changes, you must stop using the Services.

These Terms, along with our Privacy Policy and any order forms, constitute the entire agreement between you and Deskree.

If any provision is found unenforceable, the remaining provisions remain in effect.

Our failure to enforce any right is not a waiver of that right.

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger or acquisition.

We are not liable for delays or failures due to causes beyond our reasonable control.

Notices to you will be sent to your account email. Notices to us should be sent to help@deskree.com.

Deskree Technologies Inc.

169 Gore Vale Avenue, Toronto, Ontario M6J 2R5, Canada

• General: help@deskree.com
• Legal: help@deskree.com
• Sales: sales@deskree.com

For U.S. users: Deskree US Inc., 10900 Stonelake Blvd, Austin, TX 78759

Enterprise customers may have separate Master Service Agreements that supersede these Terms. Contact sales@deskree.com for enterprise agreements.